At TPH SOFTWARE TECHNOLOGIES FZ-LLC, we are committed to ensuring customer satisfaction with our products and services. This refund policy is designed to provide clear guidelines on when and how refunds are processed.
Eligibility for Refunds
Refunds may be issued under the following circumstances:
Cancellation of services within the specified cancellation period (refer to our “Cancellation Policy”).
Services not delivered as described or promised.
Technical issues that significantly impair the functionality of our software or services.
Refund Process
When a refund is approved, the following process will be followed:
Refunds will be done only through the Original Mode of Payment used for the initial transaction.
The refund process will be initiated within 3-5 business days of the approved refund request.
Refunds will be processed within 10 to 45 days, depending on the issuing bank of the credit card.
How to Request a Refund
To request a refund, please follow these steps:
Contact our customer support team via email at billing@tphsoftwaretech.com or phone at +971563982461.
Provide your order number and a detailed explanation for the refund request.
Our team will review your request and respond within 2-3 business days.
Non-Refundable Items
Certain items or services may be non-refundable. These include:
Custom development work that has already been delivered.
Software licenses that have been activated or used.
Services that have been fully rendered.
Partial Refunds
In some cases, a partial refund may be offered if only a portion of the service was unsatisfactory or unused.
Refund Rejections
We reserve the right to reject refund requests that do not comply with this policy or are made in bad faith.
Currency of Refund
All refunds will be issued in the original currency of the transaction (AED – United Arab Emirates Dirham).
Changes to This Policy
TPH SOFTWARE TECHNOLOGIES FZ-LLC reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website. We encourage our customers to review this policy periodically.
By using our services, you acknowledge that you have read, understood, and agree to this refund policy.
Last updated: October 27, 2024
