At TPH SOFTWARE TECHNOLOGIES FZ-LLC, we strive to provide the best possible service to our clients. We understand that circumstances may arise where you need to cancel a requested service. To ensure a fair and transparent process, we have established the following cancellation policy:
Cancellation Window
Customers can cancel their requested services within 24 hours of placing the order. This allows you sufficient time to review your decision while also enabling us to manage our resources effectively.
Refund Process
If you cancel within the specified 24-hour window, refunds will be processed as follows:
The refund will be made back to the original payment method used for the initial transaction.
Please allow up to 45 days for the refund transfer to be completed. The exact duration may vary depending on your bank’s processing times.
How to Cancel
To cancel a service, please contact our customer support team immediately through one of the following methods:
Email: help@tphsoftwaretech.com
Phone: +971563982461
Please provide your order number and the reason for cancellation to help us process your request quickly.
Exceptions
Certain services may have specific cancellation terms due to their nature. These will be clearly communicated to you at the time of purchase. If your service falls under a special category, please refer to the specific terms provided or contact our support team for clarification.
After the Cancellation Window
Requests for cancellation after the 24-hour window will be reviewed on a case-by-case basis. While we cannot guarantee a refund outside of the specified cancellation period, we will always strive to find a fair solution.
Changes to This Policy
TPH SOFTWARE TECHNOLOGIES FZ-LLC reserves the right to modify this cancellation policy at any time. Any changes will be effective immediately upon posting on our website. We encourage our customers to review this policy periodically.
By using our services, you acknowledge that you have read, understood, and agree to this cancellation policy.
Last updated: October 27, 2024
